This page provides information on systems errors currently impacting IV applicants. If during the course of your application you encounter an error, follow the instructions and take the recommended action as shown below. If you are unable to resolve your error based on this guidance, or the error you encounter is not listed, please contact us at https://nvc.state.gov/inquiry for instructions.
24 October 2024
CEAC is currently experiencing intermittent issues with uploading documents. If you see an 'Invalid Image Detected' error, please save your completed form as a PDF and re-upload it. This workaround should resolve the issue. Maintenance is expected to be ongoing until further notice. Thank you for your understanding and support.
09 October 2024
Fee payment issues related to the Consular Electronic Application Center (CEAC) have been resolved. If you are having technical trouble paying a fee, please submit screenshots to the Public Inquiry Form at https://nvc.state.gov/inquiry
Issue |
Action |
Most Recent Update |
|---|---|---|
| Documents submitted via CEAC on March 13, 2024, or later are delayed in getting to NVC’s systems. | You do not need to take any additional action and you do not need to re-upload the documents unless specifically directed to do so by NVC. NVC's review of these documents may be delayed. | 19-March-2024 |
I paid my IV or AOS fee but it still shows "pending" in CEAC |
These fees can take up to 10 calendar days to process. Please allow 10 calendar day before proceeding to the next step. If it has been "pending" for more than 10 calendar days, please provide your Pay.Gov Payment receipt to NVC at https://nvc.state.gov/inquiry | 9-Septembe-2024 |
CEAC is requiring me to submit a police certificate for a country that I lived in for less than one year. |
Review https://nvc.state.gov/document for police certificate requirements. If you are not required to submit a police certificate that CEAC is asking for, instead submit an explanatory comment. |
22-January-2024 |
My document has already been accepted by NVC, but I received another request for it in CEAC |
Please check your CEAC account to confirm the document hasn't been rejected by NVC or that you haven't received a specific instruction to upload an additional document. If the document shows as 'accepted' in CEAC, you may ignore the message and submit all other required documents. This will not delay completion of your case. |
22-January-2024 |
I deleted (or attempted to delete) a derivative family member on my case, but they are still showing up as part of my case |
If you are unable to remove a derivative family member who won't be immigrating with you, set that derivative to "Follow to Join" and do not pay fees for that derivative. That will not cause delay in review of your case. |
22-January-2024 |
I completed my DS-260 when my case had a visa available, but the case subsequently retrogressed. Now a visa is available again, but the DS-260 is not available |
Contact NVC at https://nvc.state.gov/inquiry to get your DS-260 reset |
22-January-2024 |
